Returns & Refunds
Consumers may return any product they bought directly from INFINITY Entertainment Group if they just change their minds or decision, subject to the following terms and conditions:
- The product must be returned within fourteen (14) calendar days, at the latest, from the date of purchase.
- The returned product must not have been used, must be in perfect condition (as new), exactly as it was before it was sold, in its full, original packaging (box, plastic film, foam rubber, which must not be teared or damaged/altered) and must include the entire contents of the original packaging.
- In order for a return to be accepted, the original purchase document (sales receipt, invoice) must be presented by the person who originally bought the product and whose information is shown on the purchase document.
- Consumers must visit the following address: http://www.music-megastore.gr/eshop/index.php?route=account/return/add and receive the required approval before sending anything back to the store.
- The return shipping costs will be borne by the consumer, except when the products received are not the ones that had been ordered.
- If the above conditions are met and the product return is accepted, consumers are entitled either to a store credit for the same value, in order to purchase another product, or to a cash refund, if the products had been paid for in cash. If the purchase was paid with a credit card, the transaction will be cancelled, and the refund will be credited to the credit card; no cash will be refunded.
- The amount will be refunded to the customer either by cancelling the credit card transaction or by deposit to a bank account.
- In case of repeat returns or where our company, at its absolute discretion, considers that the consumer is abusing his/her right to return the products or acts in bad faith, it will be entitled to refuse the product return, even if the above terms and conditions are met.
- INFINITY Entertainment Group and INFINITY Entertainment Group reserve the right to revoke or amend its return policy at any time, by publishing the relevant new terms and conditions at its website.
- INFINITY Entertainment Group packages products in the best possible manner, in order to avoid any accident during transport. It will bear no liability for any accident or damage occurring during shipment.
- For shipments to Cyprus, the prices are only valid from Greece to Cyprus and not for the opposite direction. In the event of a product return, the consumer will bear the shipping costs! Prices apply also for remote areas in Cyprus, with delivery times of 7-11 days.